Privacy Policy

Last updated: August 18, 2026

This Privacy Policy describes how Nuzzigo, operated by Jurong Beineng Trading Co., Ltd. (句容备能商贸有限公司) ("Nuzzigo," "we," "us," or "our"), collects, uses, discloses, stores, and otherwise processes your personal information when you visit www.nuzzigo.com, use our online store, purchase our products, create a customer account, subscribe to our communications, contact us, or otherwise interact with our products and services (collectively, the "Services").

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how we collect, use, and disclose your personal information as described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with the Services, the products and features you use, where you live, and the requirements of applicable law.

We may collect the following categories of personal information:

Contact information: including your name, email address, telephone number, billing address, shipping address, and other delivery details.
Order and transaction information: including products you view, add to your cart, purchase, return, exchange, or cancel; order history; transaction amounts; discounts; payment status; fulfillment details; and shipping or tracking information.
Payment information: including your selected payment method, billing details, payment confirmation, transaction status, and information necessary to process payments and refunds.
Customer account information: including your login credentials, saved addresses, account preferences, order history, and other information associated with your customer account.
Communications with us: including information contained in customer service requests, emails, return requests, warranty claims, reviews, survey responses, social media messages, and other communications.
Device and technical information: including your IP address, browser type, device type, operating system, language, time zone, network connection information, cookie identifiers, and other unique identifiers.
Website usage information: including pages viewed, products viewed, searches, links clicked, items added to or removed from your cart, referring websites, session activity, and your interactions with our website, communications, and advertisements.
Approximate location information: such as a general location inferred from your IP address.
Marketing preferences: including your choices concerning promotional emails, cookies, personalized advertising, and other marketing communications.
Security and fraud-prevention information: including information used to verify transactions, authenticate accounts, detect suspicious activity, and protect the security of the Services.
Information you voluntarily provide: including any additional information you choose to submit through forms, reviews, customer support, surveys, promotions, or other features of the Services.

Payment card information is generally processed directly by Shopify, Shopify Payments, or another payment service provider. We do not normally receive or store your complete payment card number.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you, including when you place an order, create an account, contact us, request a return or refund, subscribe to marketing communications, submit a review, or complete a form.
Automatically through the Services, including through cookies, pixels, tags, local storage, server logs, and similar technologies.
From Shopify, which hosts our online store and processes information relating to your access to and use of the Services.
From payment, fulfillment, and shipping providers, including information relating to payment status, order fulfillment, delivery, returns, and tracking.
From service providers, including analytics, hosting, cloud storage, customer support, email, cybersecurity, fraud prevention, advertising, and marketing providers.
From advertising and business partners, including social media platforms and advertising services, subject to your settings and applicable law.
From publicly available sources and other sources permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

To provide, operate, maintain, and improve the Services.
To process payments, confirm transactions, fulfill orders, arrange shipping, provide tracking information, and complete deliveries.
To process returns, refunds, exchanges, cancellations, warranty claims, and customer service requests.
To create, maintain, manage, and secure customer accounts.
To communicate with you regarding your orders, account, payments, deliveries, returns, customer support inquiries, security matters, and changes to our Services or policies.
To personalize your shopping experience and recommend products, services, or content that may be relevant to you.
To send promotional and marketing communications where permitted by law and in accordance with your preferences.
To understand how customers use the Services, measure website performance, conduct analytics, and improve our products, advertising, website, and business operations.
To display, personalize, and measure advertisements where permitted by law and subject to your privacy choices.
To detect, investigate, prevent, and respond to fraud, abuse, unauthorized activity, illegal conduct, security incidents, and violations of our policies.
To protect the rights, property, safety, and security of our customers, our business, Shopify, our service providers, and others.
To comply with applicable laws, tax and accounting requirements, court orders, government requests, and other lawful processes.
To establish, exercise, or defend legal claims and enforce our agreements and policies.
To support a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction.

4. Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Performance of a contract: where processing is necessary to process your order, accept payment, deliver products, provide customer service, or perform another agreement with you.
Legitimate interests: where processing is reasonably necessary to operate, secure, analyze, improve, and promote our business and Services, provided that our interests are not overridden by your rights.
Consent: where you have provided consent, including for certain marketing, advertising, cookie, or tracking activities.
Legal obligations: where processing is necessary to comply with applicable laws, regulations, tax obligations, court orders, or lawful government requests.
Protection of legal rights: where processing is necessary to establish, exercise, or defend legal claims or protect the rights, property, safety, and security of customers, our business, or others.

5. Cookies and Similar Technologies

We, Shopify, and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies to operate the Services, remember your preferences, maintain your shopping cart, authenticate users, prevent fraud, understand website usage, measure performance, and support advertising.

These technologies may include:

Strictly necessary technologies, which are required for checkout, security, account access, shopping-cart functionality, and basic website operation.
Functional technologies, which remember your settings and provide enhanced website features.
Analytics technologies, which help us understand how visitors use and interact with the Services.
Advertising technologies, which may be used to measure campaigns, personalize advertising, and understand activity across websites or services.

Where required by applicable law, we request your consent before using non-essential cookies or similar technologies. You may manage your choices through the cookie banner or privacy preference tool displayed on our website.

You may also configure your browser to reject or delete cookies. However, blocking certain cookies may prevent some parts of the Services from functioning correctly.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for legitimate business purposes:

Shopify and its affiliates, which host our store and provide ecommerce, checkout, security, analytics, personalization, fraud prevention, and other platform services.
Payment processors and financial institutions, which process payments, refunds, chargebacks, and transaction verification.
Fulfillment, logistics, and shipping providers, which package, ship, track, and deliver orders and process returns.
Technology and service providers, including providers of hosting, cloud storage, email, analytics, customer support, cybersecurity, fraud prevention, accounting, and website functionality.
Marketing and advertising partners, including social media platforms, advertising networks, and analytics providers, subject to applicable law and your privacy choices.
Professional advisers, including lawyers, accountants, insurers, auditors, and consultants.
Government authorities and law enforcement, when disclosure is required or permitted by law or necessary to protect rights, property, safety, or the integrity of the Services.
Business transaction participants, in connection with a merger, financing, acquisition, restructuring, sale of assets, bankruptcy, or similar transaction.
Other parties at your direction or with your consent.

We do not sell personal information in exchange for monetary payment. However, certain advertising, analytics, or personalization activities may be considered a "sale," "sharing," or use for "targeted advertising" under the privacy laws of certain jurisdictions.

7. Relationship With Shopify

Our online store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide, maintain, protect, and improve the Shopify platform and the services available through our store.

Information you submit through the Services may be transmitted to and processed by Shopify and by third-party service providers that may be located in countries other than the country where you live.

We use Shopify features that are supported by Shopify Network Intelligence. Shopify may process information about your interactions with our store, other Shopify merchants, and Shopify to help provide fraud prevention, analytics, measurement, personalization, advertising, and other enhanced services.

In connection with these enhanced services, Shopify may act as an independent controller of certain personal information and may be responsible for responding to requests concerning its independent processing activities.

To learn more about Shopify's privacy practices and the rights that may be available to you, please review the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal .

8. Personalized Advertising and Data-Sharing Choices

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising.

You may exercise applicable choices through our Data Sharing Opt-Out Page .

Where required by applicable law, we recognize the Global Privacy Control ("GPC") signal as an opt-out request for the browser or device transmitting the signal.

Browser-based preferences generally apply only to the browser and device used to submit the request. If you clear your cookies or use another browser or device, you may need to submit your preference again.

9. Marketing Communications

With your consent or where otherwise permitted by law, we may send you promotional emails and other marketing communications.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the message or by contacting us at support@nuzzigo.com.

Even after you unsubscribe from promotional communications, we may still send non-promotional messages relating to your account, purchases, payments, deliveries, returns, security, or other transactions.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing the Services, completing transactions, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal, tax, accounting, and regulatory obligations.

The retention period may vary depending on the nature of the information, the purpose for which it was collected, whether you maintain a customer account, legal limitation periods, and applicable legal requirements.

When personal information is no longer required, we may delete, anonymize, aggregate, or securely isolate it in accordance with applicable law.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, destruction, or disclosure.

However, no security system or method of transmitting information over the internet is completely secure. We cannot guarantee the absolute security of your information.

You are responsible for maintaining the confidentiality of your customer-account credentials and for notifying us promptly if you believe your account has been accessed without authorization.

12. International Data Transfers

Our business is located in China, and we use Shopify and other service providers that may process personal information in countries other than the country where you live.

As a result, your personal information may be transferred to, stored, or processed in China, the United States, Canada, or other countries in which Shopify or our service providers operate.

The data-protection laws of these countries may differ from those in your jurisdiction. Where required by applicable law, we use recognized transfer mechanisms and appropriate safeguards, such as contractual protections, Standard Contractual Clauses, adequacy decisions, or other lawful transfer methods.

13. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have some or all of the following rights:

The right to know whether we process your personal information.
The right to request access to personal information we hold about you.
The right to request correction of inaccurate or incomplete personal information.
The right to request deletion of personal information.
The right to receive a portable copy of certain personal information.
The right to object to or restrict certain processing.
The right to withdraw consent where processing is based on consent.
The right to opt out of the sale or sharing of personal information or targeted advertising, where applicable.
The right to appeal a decision concerning a privacy request, where applicable.
The right not to receive discriminatory treatment for exercising your privacy rights.

To submit a privacy request, contact us at support@nuzzigo.com. Please include sufficient information for us to understand and respond to your request.

We may need to verify your identity before completing a request. Verification may require confirming information associated with your email address, customer account, order, or transaction.

Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require evidence that the agent has authority to act for you and may also ask you to verify your identity directly.

We will respond within the period required by applicable law. Certain rights may be limited where an exception applies, including where information must be retained to comply with law, complete a transaction, prevent fraud, protect legal rights, or establish, exercise, or defend legal claims.

14. Additional Information for Residents of Certain U.S. States

Residents of California and certain other U.S. states may have additional rights regarding their personal information.

During the preceding 12 months, we may have collected the categories of information described in the section titled "Personal Information We Collect," including identifiers, customer-record information, commercial information, internet or electronic-network activity, approximate geolocation information, and inferences derived from those categories.

We collect and use these categories for the business and commercial purposes described in this Privacy Policy. We may disclose these categories to the recipients described in the section titled "How We Disclose Personal Information."

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising.

Applicable U.S. residents may submit access, correction, deletion, portability, opt-out, and appeal requests by emailing support@nuzzigo.com.

You may also submit an applicable opt-out request through our Data Sharing Opt-Out Page .

15. Additional Information for EEA, UK, and Swiss Residents

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have the right to access, correct, erase, restrict, or object to the processing of your personal information. You may also have the right to data portability and the right to withdraw consent.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before your consent was withdrawn.

You may also have the right to lodge a complaint with the data-protection authority in the country where you live, work, or believe a violation occurred. We encourage you to contact us first so that we can attempt to address your concern.

Where Shopify independently controls your personal information, you may exercise applicable rights through the Shopify Privacy Portal .

16. Children's Privacy

The Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under the age of 16, or under the minimum legal age applicable in their jurisdiction, without appropriate authorization.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at support@nuzzigo.com. If we determine that personal information was collected from a child in violation of applicable law, we will take reasonable steps to delete it.

18. Third-Party Websites and Services

The Services may contain links to third-party websites, applications, social-media platforms, or services that we do not own or control.

This Privacy Policy does not apply to the privacy, security, or data practices of those third parties. We encourage you to review their privacy notices before providing personal information or using their services.

We are not responsible for the privacy or security practices, content, accuracy, or availability of third-party websites or services.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, legal obligations, or other operational requirements.

When we update this Privacy Policy, we will revise the "Last updated" date at the top of this page. Where required by law, we may provide additional notice or obtain your consent before material changes take effect.

20. Complaints

If you have a concern or complaint about how we process your personal information, please contact us using the details below.

We will review and respond to complaints in accordance with applicable law. Depending on where you live, you may also have the right to appeal our decision or submit a complaint to your local data-protection, consumer-protection, or regulatory authority.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Brand: Nuzzigo
Business Operator: Jurong Beineng Trading Co., Ltd. (句容备能商贸有限公司)
Email: support@nuzzigo.com
Website: www.nuzzigo.com

Business Address:
Room 2206, 22nd Floor, Building 1,
Sujia Building, No. 99 Huayang South Road,
Huayang Town, Jurong, Jiangsu 212001,
China

For the purposes of applicable data-protection laws, Jurong Beineng Trading Co., Ltd. (句容备能商贸有限公司) , operating under the Nuzzigo brand, is the controller of the personal information described in this Privacy Policy, except where another party, such as Shopify, acts as an independent controller.