Shipping Policy
Shipping Policy
Last updated: August 13, 2026
This Shipping Policy explains how orders placed through www.nuzzigo.com are processed, shipped, tracked, and delivered.
Nuzzigo is operated by Jurong Beineng Trading Co., Ltd. (句容备能商贸有限公司). By placing an order with us, you agree to the terms described in this Shipping Policy.
1. Shipping Destinations
We currently ship to the destinations available during checkout. Available shipping destinations may change based on carrier coverage, customs restrictions, local regulations, product availability, and other operational considerations.
If your country, region, state, province, territory, or postal code cannot be selected during checkout, we are currently unable to ship your order to that destination.
Certain remote areas, military addresses, islands, territories, freight-forwarding addresses, or restricted locations may not be eligible for delivery or may require additional delivery time.
2. Order Processing
Orders are generally reviewed and prepared for shipment within 1–3 business days after payment is successfully authorized.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays normally begin processing on the next business day.
During product launches, sales, holidays, severe weather events, or periods of unusually high order volume, processing may take longer.
Orders may also be delayed if:
Payment requires additional verification;
The shipping address is incomplete or appears incorrect;
The customer requests an order change;
An item is temporarily unavailable;
Additional customs or compliance information is required; or
The order is identified for fraud or security review.
If we require additional information to process your order, we will contact you using the email address or telephone number provided at checkout.
3. Shipping Rates
Our current standard shipping rate is:
U.S. Standard Shipping: Free
All U.S. orders receive free standard shipping.
Available shipping methods and any charges are displayed before you complete your purchase. If a different rate is displayed at checkout, the checkout rate controls.
4. Estimated Delivery Time
Standard orders are generally expected to arrive within 10–15 business days from the order date, including normal order processing.
Delivery estimates are provided for general guidance and are not guaranteed delivery dates. This total timeframe includes normal order preparation, international transportation, customs processing, transfer between logistics providers, and final-mile delivery.
Delivery times may be affected by:
Customs inspection or import processing;
Carrier or transportation delays;
Weekends and public holidays;
Severe weather or natural disasters;
Flight cancellations or transportation disruptions;
High seasonal shipping volume;
Local delivery restrictions;
Incorrect or incomplete delivery information;
Remote delivery locations;
Public emergencies or government actions; or
Other circumstances outside our reasonable control.
A delay beyond the original estimate does not necessarily mean that the package has been lost.
5. Shipping Origin
Nuzzigo orders are currently dispatched from our fulfillment location in China or from another logistics facility selected to fulfill the order.
Depending on product availability and logistics arrangements, items from the same order may be shipped separately or transferred between multiple carriers before final delivery.
6. Order Confirmation and Tracking
After placing an order, you will receive an order-confirmation email at the email address provided during checkout.
When tracking information becomes available, we will send a shipping confirmation email containing the tracking number or a link to the order-status page.
Tracking information may take 2–5 business days after shipment to display movement or become fully available in the carrier's system.
During international transportation, tracking may not update at every stage. It is normal for tracking information to remain unchanged for several days while a parcel is in transit, undergoing customs processing, or being transferred to a local delivery carrier.
Please check your spam, junk, or promotions folder if you do not see an order or shipping confirmation email.
7. Multiple Shipments
Products in the same order may be shipped in separate packages because of product availability, package size, fulfillment location, carrier requirements, or other logistics considerations.
If your order is divided into multiple shipments, you may receive separate shipping-confirmation emails and tracking numbers.
Packages from the same order may arrive on different days. A partial delivery does not necessarily mean that items are missing.
8. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including:
Recipient's full name;
Street address and apartment, suite, or unit number;
City, state, province, or region;
Postal or ZIP code;
Country or territory;
Telephone number; and
Email address.
Please review your delivery information carefully before completing checkout.
Address-change requests should be submitted within 24 hours after the order is placed by contacting support@nuzzigo.com.
We cannot guarantee that an address can be changed after the order has entered processing, been transferred to a fulfillment provider, or been shipped.
We are not responsible for delays, failed deliveries, or additional expenses caused by an incorrect, incomplete, outdated, or unsupported address provided by the customer, except where applicable law requires otherwise.
9. Address Changes After Shipment
Once a parcel has been shipped, we normally cannot redirect it or change the delivery address.
You may contact the carrier directly to ask whether a delivery change is available. Carrier redirection services are not guaranteed and may involve an additional fee.
Nuzzigo is not responsible for charges imposed by the carrier for a customer-requested address correction or delivery redirection.
10. Customs, Duties, and Import Taxes
International orders may be subject to customs inspections, import duties, tariffs, value-added taxes, sales taxes, brokerage charges, handling fees, or other government charges imposed by the destination country or region.
If duties or import taxes are calculated and collected during checkout, they will normally be displayed as part of the order total.
If duties, taxes, or customs charges are not collected during checkout, the customer may be required to pay them directly to the customs authority, shipping carrier, or delivery provider before or after delivery.
Unless expressly stated during checkout, product prices and shipping charges do not necessarily include destination-country duties, import taxes, customs charges, brokerage fees, or similar government fees.
Customers are responsible for understanding and complying with the import requirements of their destination and for paying charges that are legally assigned to the recipient.
Customs authorities may open and inspect parcels and may request additional information from the recipient. Nuzzigo does not control customs inspections or processing times.
11. Delivery Attempts and Unclaimed Packages
The shipping carrier may make one or more delivery attempts or may leave the package at a pickup location, parcel locker, post office, or other authorized collection point.
Customers are responsible for monitoring tracking information and collecting packages within the time permitted by the carrier.
A package may be returned to the sender if:
The delivery address is incorrect or incomplete;
The recipient refuses the shipment;
The package is not collected within the carrier's holding period;
Repeated delivery attempts are unsuccessful;
Required duties or import charges are not paid; or
The destination cannot accept or import the shipment.
If a package is returned for one of these reasons, please contact us. Where permitted by law, any refund may be reduced by the original shipping charge, return shipping charge, customs fees, carrier fees, or other non-recoverable expenses.
Reshipping may require payment of an additional shipping charge.
12. Delayed Packages
If your order has not arrived within the estimated timeframe, please first review the latest tracking information and check whether the carrier has left a delivery notice.
You may also check with:
Household members;
Neighbors;
Building reception or property management;
Mailrooms or parcel lockers; and
The local postal or delivery office.
If there has been no meaningful tracking update or delivery beyond the estimated timeframe, contact us at support@nuzzigo.com with your order number.
We may ask the shipping carrier or logistics provider to investigate. Carrier investigations may require additional time and may need the recipient's cooperation.
13. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot find it, please:
Confirm that the delivery address on your order is correct;
Check all entrances, safe locations, mailrooms, and parcel lockers;
Ask household members, neighbors, reception, or property management;
Wait until the end of the delivery day, because some carriers scan packages before final delivery; and
Contact the local carrier for delivery details.
If the package still cannot be located, contact support@nuzzigo.com as soon as possible and provide your order number.
We will review the available tracking information and may open an investigation with the carrier. The outcome may depend on the carrier's delivery records, investigation, delivery photograph, signature, GPS information, or other available evidence.
Nothing in this section limits any mandatory consumer rights available under applicable law.
14. Lost Packages
A package is not automatically considered lost merely because tracking has not updated for several days.
A parcel may be considered lost only after the carrier or logistics provider completes its investigation or confirms that the shipment cannot be delivered.
If a shipment is confirmed as lost, we will review the circumstances and provide an appropriate remedy, which may include a replacement or refund, subject to product availability, verification, carrier findings, and applicable law.
15. Damaged Packages or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at support@nuzzigo.com.
Please include:
Your order number;
A description of the issue;
Clear photographs of the product;
Photographs of the outer and inner packaging;
A photograph of the shipping label; and
A video where necessary to demonstrate the problem.
Please retain the product and all packaging until we complete our review. Discarding the product or packaging before review may affect our ability to investigate the shipment with the carrier.
After verification, we may offer an appropriate remedy such as a replacement, refund, missing-part shipment, or reimbursement of reasonable return-shipping costs.
16. Order Cancellations
You may request cancellation of an unfulfilled order within 24 hours after placing the order.
Cancellation requests are not guaranteed until confirmed by us. Orders that have already entered processing, been packed, transferred to a fulfillment partner, or shipped may no longer be eligible for cancellation.
To request cancellation, email support@nuzzigo.com and include your order number and the email address used during checkout.
17. Returns and Refused Shipments
Please do not return or refuse a shipment without first contacting us and receiving return instructions.
Refusing delivery does not automatically cancel the order or guarantee a full refund.
Unauthorized returns or refused shipments may be delayed, rejected, lost in transit, or subject to shipping, customs, handling, or other non-recoverable charges.
Eligible returns are governed by our Return and Refund Policy.
18. Shipping Charges and Refunds
Original shipping charges are generally non-refundable after an order has shipped, except where:
We shipped the wrong product;
The product arrived damaged or defective;
The shipment was confirmed lost;
We cancelled the order before shipment; or
Applicable law requires the shipping charge to be refunded.
If an order qualified for free shipping and is later partially returned, the refund will be calculated in accordance with our Return and Refund Policy and applicable law.
19. Freight Forwarders and Third-Party Receiving Services
If you choose to ship an order to a freight forwarder, hotel, warehouse, parcel-forwarding company, relocation provider, workplace, or another third-party receiving service, you are responsible for confirming that the location can receive and safely forward the package.
Once the package is delivered to the address provided at checkout, any additional transportation arranged independently by the customer is outside our control.
Nothing in this section limits liability or consumer rights that cannot legally be excluded.
20. Force Majeure and Events Outside Our Control
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including:
Natural disasters or severe weather;
War, terrorism, civil unrest, or public emergencies;
Epidemics or government restrictions;
Labor strikes or transportation interruptions;
Customs delays or border closures;
Carrier outages or operational failures;
Power, communication, or internet failures;
Supply-chain disruptions; or
Changes in law or government action.
We will make reasonable efforts to provide updates and assist with affected orders. This section does not limit any mandatory right to a refund or other remedy under applicable consumer law.
21. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to shipping methods, carrier services, rates, delivery destinations, customs requirements, operational practices, or applicable law.
When we update this policy, we will revise the “Last updated” date at the top of this page.
The shipping terms displayed during checkout and accepted when an order is placed will apply to that order, subject to applicable law.
22. Contact Us
If you have questions about shipping, tracking, delivery, or this Shipping Policy, please contact us:
Brand: Nuzzigo
Business Operator: Jurong Beineng Trading Co., Ltd. (句容备能商贸有限公司)
Email: support@nuzzigo.com
Website: www.nuzzigo.com
When contacting us about an order, please include your order number and the email address used during checkout.